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MedRIS Solution Services

Needs Analysis

Asking the right questions ultimately leads to the answers you need to succeed, and Mantis Technology has been asking the right questions of our clients for almost a decade.

Our experience in getting the right answers and implementing solutions that enable our clients to achieve their goals has been the cornerstone of our successful consulting practice.

By working closely with both management and end users we can carefully assess organizational, as well as personal needs and bridge the gap between current and desired business practices and IT infrastructures.

During the needs analysis phase of our partnership, we will be spending time with our customers organization to gather all the necessary data in order to develop the most effective path for attaining the intended business goals and building an empowering practice solution.

Mantis Technology LLC enables long-term empowerment through continuous learning. The Needs Analysis serves as a mechanism to ensure that we are building the tools that will continue to add value to your organization long after our initial solution is implemented.

Our Needs Assessment and Analysis Methodology:

After a thorough Needs Analysis, Mantis begins to work with our clients' business managers to develop an effective custom solution.

During the Solution Design phase, a Mantis project manager serves as a single point of contact and accountability for the timely and effective implementation of the project. The project leader attends all review meetings and serves as the key focal point for all technical project issues. The project leader will maintain an active presence and perform the key coordination tasks throughout the project term. The specific tasks to be performed include:

• Coordination with all project resources and the client project liaison
• Status reporting for all project tasks and phases
• Planning and project engineering for all project tasks
• Developing, maintaining and reviewing the project schedule
• Resource scheduling and resource reporting
• Measurement controls, monitor tasks, and technical conflict resolution
• Information distribution, documentation and meeting representation
• Quality control, validation/verification tasks
• Acceptance of product and final approval authorizations

The Project Leader will provide weekly project status reports for the client Project Liaison. All project participants will receive and review copies.

The Project Leader is also responsible for informing client project management of any changes to the system that might affect other aspects of their business (ie. Printing, faxing, email, Internet, etc.).

It will be the responsibility of the project manager to manage the internal resources needed to fulfill the successful implementation of the project. This includes scheduling technical, application and training resources.

Implementation and Training

A timely and error-free installation and an effective training program can mean the difference between success and failure. Without the proper implementation and training procedures, weeks or even months of frustration for management and support personnel and downtime for end-users can choke a practice, stretching the return on investment (ROI) to years or even worse, rendering the solution ineffective or unusable.
Mantis has been brought in by other technology vendors to "bail them out" after unsuccessful technology implementations. We know how to help our clients turn the corner and effectively implement new technology - even when the technology is not ours.
We specialize in workflow solutions and understand both the operational and psychological needs involved in change management. Our professional team of installation and training experts saves time and money for our clients, while guaranteeing a successful partnership.

Since hardly any two people work exactly alike, we have developed training modules that can be implemented at your work place utilizing both group and individual teaching techniques. We cover the basics in a group environment (in a PC lab or conference room) and then our instructors work individually with each (end user) to maximize his/her particular work habits using their new technology tools.
Our flexible training services allow our clients to give extra attention to the folks who need it, or would benefit most from it, while allowing users who would rather learn on their own get the basics and then discover the intricacies of the software at their own pace.

Since we also employ experts in organizational development, we develop custom training programs for onsite trainers. Our "Train the Trainer" Service gives clients the flexibility to develop their own training program for their solution. By training "experts" in-house, we make sure each client has qualified personnel available to them when they need them. In order to enable continuous workflow improvements and in order to keep your end users up to speed on the latest product advancements, we also offer refresher courses and continuous learning modules. We update our clients' experts' skill set as new features are released with periodic "train the trainer" follow-up classes.